[Remote] Customer Support Specialist

Note The job is a remote job and is open to candidates in USA. Marble is on a mission to revolutionize health data accessibility, empowering individuals to securely share their information. They are seeking a Customer Support Specialist to resolve customer, patient, and health care provider inquiries while exceeding service levels and enhancing product quality. Responsibilities Resolve inbound provider, customer, and patient inquiries Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts ​ Responsible for ensuring the voice of the customer is being heard​ Use email, chat, and phone to engage with requesters and resolve concerns within our service standard​ Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner ​ Build and maintain strong customer relationships ​ Communicate Marble's product clearly to external and internal stakeholders ​ Understand and implement customer satisfaction measures NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction ​​ Report on internal and external barriers and create action plans to resolve these barriers Skills 1-2 years of customer support experience Exceptional written and verbal communication skills Demonstrated behaviors that reinforce Marbles values Hunger, Humility, and Care Experience in medical tech support Bilingualism is an asset Benefits This role is also eligible for variable compensation tied to performance. An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values Hunger, Humility, and Care Excellent visibility, growth, and personal development potential Company Overview Marble provides businesses with API to facilitate access to patient-consented health data. It was founded in 2015, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https//www.marbleapi.com. Apply To This Job