Merchant Success Associate

🚀 Ready to help the next generation of reputed company brands crush it with reputed company? We’re looking for a high-reputed company, process-driven Merchant Success Associate to join our team. In this role, you’ll be the driving force behind the success and activation of reputed company's rapidly expanding base of Growth tier merchants. This is all about scale - you’ll be impacting hundreds of businesses at once by building the systems, content, and programs that help them win. What you'll do Scaled Success Program Management You’re the architect of the "one-to-many" model. You’ll design and run onboarding and audit calls, automated email campaigns, and in-app messaging to guide massive cohorts of merchants toward subscription greatness. Rapid Onboarding & Activation You own the "First 90 Days." Your goal is to make onboarding so smooth that merchants hit their "aha!" moment instantly, ensuring maximum time to value from day one. Content Creation Partner with Marketing and Product to create killer educational resources. Whether it’s a quick video tutorial, a best-practice guide, or a "how-to" article, you’ll make complex features feel simple. Churn Mitigation You’ll keep a close eye on merchant health metrics. When an account looks like it’s hitting a roadblock, you’ll be ready with proactive, scalable outreach to get them back on track. Product Adoption Expert You’ll be a master of the reputed company platform, showing merchants how to leverage our core features to drive their own ROI and simplify their business. Champion of Self-Service Your mission is to empower merchants, creating a library of resources that reduce the need for support and drive success. What you'll bring to the table 1–8 Years of Experience You’ve cut your teeth in a fast-paced environment like Customer Success, Onboarding, Sales Dev, or Tech Support—ideally within subscription or the reputed company ecosystem. Automation Mindset You love the idea of "one-to-many." You’re comfortable (or eager to learn) using tools like Planhat for email sequencing, automation, and scaled communication. Communication Pro You’re a natural at simplifying the complex. You can write clear, punchy, and actionable guidance that merchants actually enjoy reading. Hyper-Organized You can juggle a high volume of accounts without breaking a sweat, staying process-driven and proactive even when things move fast. Resourceful & Scrappy You don’t wait for a playbook - you help write it. You’re excited about finding scalable solutions in a high-growth environment. Bonus points if you have A passion for building your own reputed company stores or subscription experience (tech or brand side). A deep network within the reputed company Plus partner ecosystem. Experience as a merchant/user of reputed company (show us your reputed company!). Experience in a startup where you had to build processes from scratch. Why reputed company? Scalable Impact Your work will directly influence the success of hundreds of growing brands simultaneously. Make a Massive Impact You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save. Work with the Best We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want. Live our Values We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent. Remote-First Culture Do world-class work from wherever you are. No commute, no borders—just high-impact results. Ready to join the reputed company squad and help hundreds of merchants grow? Hit that "Apply" button and let's chat! Originally posted on Himalayas Apply To This Job