Customer Service Representative

Insurance Management Services is seeking a Customer Service Representative to provide exceptional support to providers, clients, and members. The role involves addressing inquiries, resolving issues, and maintaining high standards of service in a fast-paced environment. Responsibilities Provide professional and courteous assistance to providers, clients, members, and internal teams Address inquiries and resolve issues related to group health plans accurately and efficiently Maintain a positive and professional attitude when interacting with customers Accurately document and update customer information and interactions in the system Actively listen to customer needs to ensure all concerns are addressed appropriately Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information Collaborate with team members to achieve department goals and ensure customer satisfaction Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction Skills Excellent organizational skills Exceptional written and verbal communication abilities Strong proficiency in Microsoft Office applications Proven ability to multitask effectively in a fast-paced environment Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently Active listening skills with the ability to identify and address customer needs Accurate typing skills, with a minimum of 35 words per minute Dependable and able to work independently or as part of a team Knowledge of medical terminology Experience with medical or dental coding and billing Benefits Remote work possibilities can be discussed after training and are at manager discretion. Company Overview Self-funded health benefits. Built for business. Backed by people. It was founded in undefined, and is headquartered in Amarillo, Texas, US, with a workforce of 51-200 employees. Its website is https//imstpa.com. Apply To This Job