Casework Coordinator

About the position

The Casework Coordinator provides trauma-informed services to refugees and other ORR-eligible immigrants to support successful resettlement and long-term self-sufficiency. This role combines direct client support with responsibility for coordinating and overseeing the delivery of resettlement casework services. The Coordinator manages a team of caseworkers, ensures compliance with program standards, and collaborates with colleagues and community partners to connect clients with resources.

Responsibilities

• Coordinate pre-arrival case preparation, including case assurance, communication with U.S. ties, and liaising with IRC headquarters processing teams.
• Assign new cases to caseworkers and ensure timely delivery of core services (airport pickups, home visits, school enrollment, public benefits, etc.).
• Provide oversight of case files and ensure accurate, timely documentation in compliance with donor and IRC standards.
• Maintain a reduced caseload of clients, ensuring direct services are provided to meet mandated requirements.
• Supervise caseworkers, providing coaching, daily guidance, performance feedback, and support for professional growth.
• Collaborate with other departments to ensure effective internal and external referrals and coordinated service delivery.
• Support program reporting by reviewing and preparing compliance documentation and contributing to donor reports.
• Foster a respectful, inclusive environment for staff and clients, ensuring adherence to IRC policies, safeguarding, and ethical service delivery.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in social work or related field required; Master's degree preferred.
• At least 3 years of case management experience in a social services environment.
• Experience supervising or leading teams strongly preferred.
• Experience working with vulnerable or underserved populations.
• Strong leadership, team management, and coaching skills.
• Excellent relationship-building and networking abilities with internal and external stakeholders.
• Strong problem-solving and decision-making skills, with ability to manage competing priorities.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Demonstrated ability to work effectively in a multicultural environment.
• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.
• Valid driver's license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at \$143 per month
• Dental starting at \$6.50 per month
• Vision starting at \$5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• Employee Assistance Program available to staff and their families.